Shipping & Return FAQs
Shipping
What are the order dispatch days?
What are the order dispatch days?
*Below excludes any public holidays or holiday periods which will be consistently updated at the top of this page if applicable.
Orders placed before 9am (AEST):
Monday → Dispatched Tuesday
Tuesday → Dispatched Wednesday
Wednesday → Dispatched Wednesday
Thursday → Dispatched Friday
Friday → Dispatched Friday
Saturday → Dispatched Monday
Sunday → Dispatched Tuesday
Orders placed after 9am (AEST):
Monday → Dispatched Wednesday
Tuesday → Dispatched Wednesday
Wednesday → Dispatched Friday
Thursday → Dispatched Friday
Friday → Dispatched Monday
Saturday → Dispatched Monday
Sunday → Dispatched Tuesday
How much does shipping cost?
How much does shipping cost?
Shipping costs vary by package weight and volume, which are shown at checkout. We negotiate competitive rates to pass savings on to you. For bulk pallet freight, please contact us for a quote.
Is there a minimum order?
Is there a minimum order?
Nope — buy as little or as much as you need. Whether you're testing a new idea or restocking your best-seller, our small pack sizes are perfect for trial, gifting, or small-batch production.
Is there a discount on shipping for other orders?
Is there a discount on shipping for other orders?
Absolutely! We offer a 15% shipping discount on all orders over $150. While we strive to keep our prices competitive, this makes it challenging for us to provide free shipping on all orders. We hope this discount helps make your shopping experience even better!
Can I select express postage?
Can I select express postage?
Estimated Delivery Times (Business Days – Standard Post):
Melbourne Metro: 2 business days
Victoria Country: 3–4 business days
Sydney Metro: 4–5 business days
NSW Country: 5–6 business days
Canberra Metro: 4–5 business days
Adelaide Metro: 4–5 business days
South Australia Country: 4–5 business days
Brisbane Metro: 5–6 business days
Queensland Central: 5–6 business days
Far North Queensland: 6–10 business days
Perth Metro: 6–8 business days
Geraldton: 9–11 business days
Karratha: 9–11 business days
Western Australia Country: 10–12 business days
Express orders generally arrive within 1–2 business days to most express service areas.
Can I have my parcel left at my door if I'm not home?
Can I have my parcel left at my door if I'm not home?
You’re in control! Just add a note to your order if you’d like it left at your door or if you would prefer a signature upon delivery. In some areas, a signature may still be required by Australia Post, no matter the preference.
No Signature: We won’t be liable for any lost parcels if no signature is required.
I placed an order but didn’t receive confirmation
I placed an order but didn’t receive confirmation
If you haven’t received an order confirmation email, here’s what to check:
- Spam/Junk Folder: Sometimes emails can end up here.
- Email Account: Ensure you’re checking the correct email address.
If still no luck, please contact us, and we’ll follow up.
Returns & Exchanges
Can I return a faulty or damaged product?
Can I return a faulty or damaged product?
Yes! If you receive a product that is faulty or damaged, we will reimburse you. Please notify us through our Contact Us page, and we’ll sort it out.
What is considered ‘faulty’?
What is considered ‘faulty’?
A faulty product is one that has a defect or has arrived damaged. However, the following are not considered faulty:
- Incompatibility of our products with items purchased elsewhere.
- Product mechanisms not meeting personal or business preferences (e.g., spray or dispensing speed).
- Minor scratches or marks on bottles from transit.
What if you made a mistake with my order?
What if you made a mistake with my order?
If we’ve sent the wrong product, size, colour, or quantity, or if an item is missing, we’ll correct it by sending the right item as soon as possible. You’ll need to provide photo evidence, and the issue must be reported within 30 days.
Can I return a product if I change my mind?
Can I return a product if I change my mind?
To ensure our ingredients are stored in optimal conditions, most ingredients can’t be returned unless there’s an issue.
All other products can be returned or exchanged if you cover the return postage.
See our full Terms & Conditions here
Do you offer returns?
Do you offer returns?
Something not right? Let us know within 30 days and we’ll replace anything damaged or faulty.
Change of Mind
To ensure our ingredients are stored in optimal conditions, most ingredients can’t be returned unless there’s an issue.
All other products can be returned or exchanged if you cover the return postage.
See our full Terms & Conditions here
Who covers shipping costs for returns and exchanges?
Who covers shipping costs for returns and exchanges?
If the product is faulty or we made an error, we’ll cover the cost.
If you’re exchanging an undamaged product, you’ll need to pay for return shipping, and also cover the cost of shipping the replacement item.
What if a replacement product isn’t available?
What if a replacement product isn’t available?
If we can’t replace or exchange an item, we’ll refund the purchase price (excluding shipping and packaging costs) to your original payment method.
Still have questions? Contact us – we’re happy to help!
For full detailed information on our return policy, view our Terms and Conditions here.
